Terms & Conditions

1. Introduction

Welcome to VI&CO. These Terms and Conditions govern your use of our website and services. By making a booking or using our services, you agree to be bound by these terms.

VI&CO provides short-term rental accommodation services in London, Paris, Lake Como, and Dubai. We act as a property management company on behalf of property owners.

2. Bookings & Payments

2.1 Making a Booking

To make a booking, you must:

• Be at least 18 years of age
• Provide accurate personal information
• Have a valid payment method
• Agree to these terms and conditions

2.2 Payment Terms

Your payment date is shown before you confirm your booking. When deferred payment is available, new direct stays longer than 30 nights are payable 31 days before check-in. If you book on or after that payment date, payment is required at booking. Existing confirmed bookings retain their agreed payment schedule. We accept major credit cards, debit cards, and bank transfers.

A security deposit may be required for certain properties. This will be clearly stated at the time of booking and will be refunded within 7 days of checkout, subject to inspection.

2.3 Pricing

All prices are quoted in GBP (British Pounds) unless otherwise stated. Prices include VAT where applicable. Additional fees such as cleaning fees or service charges will be clearly displayed before you complete your booking.

2.4 Acceptance of Rental Agreement

By completing a payment through any platform (including but not limited to Airbnb, Booking.com, our website, or a direct payment link provided by VI&CO), the Guest is deemed to have read, understood, and accepted the Rental Agreement and these Terms & Conditions in full. A completed payment shall constitute binding acceptance of the Rental Agreement, regardless of whether a separate written signature has been obtained.

3. Cancellation Policy

3.1 Cancellation Policy

The cancellation policy displayed for your booking applies. For new direct stays longer than 30 nights on a refundable rate, unless different terms are expressly agreed:

• A full refund is available for cancellations made by 3:00 PM UK local time 30 days before check-in.
• After that deadline and until 3:00 PM UK local time 14 days before check-in, the cancellation fee is 50% (a 50% refund).
• After the 14-day deadline, the booking is non-refundable.

These new long-stay terms do not replace conditions already agreed for existing bookings, non-refundable rates, or bookings made through another platform. Where the property's flexible policy applies, its terms are:

• Free cancellation up to 14 days before check-in, provided the cancellation is made before 3:00 PM local time.
• Cancellations made after 3:00 PM local time 14 days before check-in, and up to 3:00 PM local time 6 days before check-in, are eligible for a 50% refund.
• Cancellations made after 3:00 PM local time 6 days before check-in are non-refundable.

Guests may alternatively choose a non-refundable rate at the time of booking and receive a 10% discount on the total accommodation price.

3.2 Modifications

Changes to booking dates are subject to availability and may incur additional charges. Please contact us as early as possible if you need to modify your reservation.

3.3 VI&CO Cancellations

In the unlikely event that we need to cancel your booking, you will receive a full refund and we will assist in finding alternative accommodation where possible.

4. House Rules

All guests are expected to:

• Respect the property and its contents
• Keep noise to a minimum, especially between 10pm and 8am
• Not exceed the maximum occupancy stated in the listing
• Not host parties or events without prior approval
• Not smoke inside any of our properties
• Report any damages or issues immediately
• Dispose of rubbish properly
• Follow check-in and check-out times

4.1 Check-in & Check-out

Standard check-in: 3:00 PM onwards
Standard check-out: 11:00 AM

Early check-in or late check-out may be available upon request, subject to availability and additional charges.

4.2 Pets

Pets are not allowed in our properties unless explicitly stated in the listing. Unauthorized pets will result in additional cleaning fees.

5. Liability

5.1 Our Liability

VI&CO takes reasonable care to ensure our properties are safe and as described. However, we cannot be held liable for:

• Loss or damage to personal belongings
• Circumstances beyond our control (force majeure)
• Minor variations from listing descriptions
• Third-party services (transport, activities, etc.)

5.2 Guest Liability

Guests are responsible for any damage caused to the property during their stay. Costs for repairs or replacement will be deducted from the security deposit or charged to the payment method on file.

6. Privacy Policy

6.1 Data Collection

We collect personal information necessary to process your booking, including:

• Name and contact details
• Payment information
• Identity documents (for verification)
• Communication history

6.2 Data Use

Your data is used to:

• Process and manage bookings
• Communicate with you about your stay
• Improve our services
• Comply with legal obligations

6.3 Data Protection

We implement appropriate security measures to protect your personal data. Your information is never sold to third parties. We comply with GDPR and UK data protection laws.

6.4 Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

7. Contact Information

For any questions regarding these terms, please contact us:

Email: info@viandco.co.uk
WhatsApp: Message us